Customer Care Executive – Calling
Job Description
We are looking for a motivated and customer-focused Customer Care Executive to join our team. The candidate will be responsible for handling customer calls, understanding customer requirements, providing accurate information, and ensuring a positive customer experience.
Skills Required
- Handle inbound and outbound customer calls professionally.
- Make follow-up calls to customers regarding enquiries, appointments, services, and feedback.
- Understand customer queries and provide appropriate information and solutions.
- Maintain proper records of customer interactions and follow-ups.
- Coordinate with internal teams to resolve customer issues.
- Ensure timely follow-up with customers and maintain good customer relationships.
- Handle customer complaints patiently and escalate complex issues when required.
- Achieve daily/weekly calling and follow-up targets.
- Maintain a professional and polite communication style at all times.