Service Policy

Service-Related Policies

Molecular Diagnostics and Therapy is committed to ensuring the accuracy and quality of its diagnoses and therapies. All patients requiring appointments for scans involving nuclear medicine and other forms of diagnostics are required to make an appointment based on the availability of the radiopharmaceutical; the appointment details will be communicated to you.

Booking and Advance Policy

Appointments made through our system are tentative until we contact you to confirm based on actual availability; this ensures accurate scheduling and resource readiness.

Refund and Cancellation Policy

Due to the time-sensitive and high-cost nature of radiopharmaceuticals used in nuclear medicine studies, advances may be forfeited if appointments are missed or if cancellation is not received within the required timeframe.

Report Release Policy

At Molecular Diagnostics and Therapy, we understand how important timely reports are for treatment decisions. Most routine diagnoses or imaging results can be obtained within 24 hours of the performed test. However, certain specialised tests or pathology analyses require extensive scrutiny or special views.

The time taken to deliver a report depends on the type of test. In the event of a delay, our team makes sure patients stay updated every step of the way.